Orders will be sent within 3-5 working days, unless specified otherwise in the item’s description.
You will receive an email with tracking info when your order has been dispatched, if you don't receive this email please let me know and I will send you the tracking details.
For delivery within Australia there are two FLAT shipping charges -
- Clothing/small items: $8 per order
- Mugs/heavy items: $10 per order
This means you will never be charged more than $10 for shipping in Australia, regardless of how many items are in your order PLUS all Australian orders over $50 are shipped free!
Shipping to New Zealand is calculated at the checkout.
Other international shipping is currently unavailable due to issues and delays caused by COVID-19, my apologies for any inconvenience :(
Please make sure the address details are correct at checkout. If your parcel is undeliverable and returned to me because of an incorrect address we can arrange to resend your parcel with the additional postage costs at your expense.
The shipping charge does not include insurance - if you would like to add Extra Cover please send me a message and I will happily get a quote for you. If you need your order in a hurry please select Express Post at the checkout (Australian addresses only).
All Nellie and the Cat orders are shipped from Canberra so please note that in addition to National public holidays, the following ACT public holidays may affect your order's shipping time -Monday 11/03/19 Canberra Day
Monday 27/05/19 Reconciliation Day
Monday 10/06/19 Queen's Birthday
Monday 07/10/19 Labour Day